Privacy Policy

At Kenzelia, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

1. Information We Collect

When you visit or make a purchase through our website, we may collect certain information, including:

Information you provide directly

Depending on how you use our website, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Billing and delivery address
  • Shipping information
  • Order and purchase details
  • Information you provide when contacting us
  • Information you provide when subscribing to our communications

We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Deliver your purchases
  • Contact you regarding your order
  • Provide customer support
  • Respond to your questions and requests
  • Manage returns, exchanges, or refunds
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized activity
  • Maintain the security of our website
  • Comply with applicable legal and regulatory requirements

If you choose to receive marketing communications from us, we may also use your email address or other contact information to send you promotional information.

You can unsubscribe from marketing communications at any time.

3. Payments

When you make a purchase, payment information may be processed through the payment providers available on our website.

Kenzelia does not intentionally store complete payment card information on its own servers. Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Improve website performance
  • Understand how visitors use our website
  • Provide relevant website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. WooCommerce

Our online store uses WooCommerce to provide shopping and order-management functionality.

When you place an order, information necessary to process and fulfill your order may be stored and processed by our website and its associated services.

This information can include your name, contact details, billing and shipping information, order details, and other information necessary to complete your purchase.

6. Third-Party Services

We may use third-party services to help operate and improve our website, process payments, provide analytics, deliver communications, or provide other necessary services.

These third parties may process personal information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services that you use through our website where applicable.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have rights concerning your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is used

To exercise an applicable privacy right, please contact us using the contact information provided below.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. International Visitors

Kenzelia may serve customers located in different countries, including Algeria, France, the United States, and other locations.

Depending on where you are located, your personal information may be processed in countries other than your country of residence.

Where required by applicable law, we take appropriate measures regarding international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.

Kenzelia

For general questions or privacy-related requests, please visit our Contact Us page.

Last updated: September 17, 2026