Terms & Conditions

Welcome to Kenzelia. These Terms & Conditions govern your use of the Kenzelia website and your purchases through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Kenzelia

Kenzelia is an online jewelry and accessories store offering products through its website.

Throughout these Terms & Conditions, the terms “Kenzelia,” “we,” “us,” and “our” refer to Kenzelia.

The terms “you,” “customer,” and “your” refer to the person accessing the website or placing an order.

2. Use of Our Website

You agree to use the Kenzelia website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, or use Kenzelia content without permission.
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website when necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other information displayed on our website are accurate.

However, slight differences may occur due to:

  • Screen and device settings.
  • Lighting and photography conditions.
  • Manufacturing or material variations.

Product availability may change without prior notice.

We reserve the right to modify, discontinue, or update products at any time.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately. However, if an obvious pricing error occurs, we reserve the right to correct the error.

If an order has been placed with an incorrect price due to a technical or administrative error, we may contact the customer to confirm whether they wish to continue the order at the correct price.

5. Placing an Order

When placing an order, you agree to provide accurate and complete information, including:

  • Full name
  • Telephone number
  • Delivery address
  • Email address, when requested
  • Any other information necessary to process your order

You are responsible for ensuring that the information provided is correct.

Kenzelia cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that the order will be accepted if there are availability, pricing, payment, or other processing issues.

6. Order Acceptance and Cancellation

Kenzelia reserves the right to accept or refuse an order for legitimate reasons, including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspicious or fraudulent activity.
  • Incomplete or incorrect customer information.
  • Delivery limitations.
  • Other circumstances that prevent us from fulfilling the order.

If an order cannot be fulfilled, we will contact the customer when appropriate.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

7. Payment

Kenzelia may offer different payment methods depending on the customer’s country and the payment options available at the time of purchase.

For eligible orders in Algeria, Cash on Delivery (COD) may be available.

When choosing Cash on Delivery, the customer agrees to pay the full order amount upon delivery.

For orders paid online, payment must be successfully completed before the order can be processed.

Payment availability may vary depending on the customer’s location.

8. Shipping and Delivery

Kenzelia delivers orders according to the shipping options available during checkout.

Delivery times may vary depending on:

  • Delivery location.
  • Shipping method.
  • Courier availability.
  • Weather or other external circumstances.
  • Public holidays.
  • Unforeseen logistical delays.

Estimated delivery times are not guaranteed unless explicitly stated otherwise.

Customers are responsible for providing an accurate delivery address and telephone number and for being available to receive their order.

For more information, please refer to our shipping and delivery information.

9. International Orders

For customers ordering from outside Algeria, shipping availability, delivery costs, payment methods, and other conditions may vary depending on the destination country.

Customers are responsible for complying with applicable laws and requirements in their country of residence.

Any customs duties, taxes, import fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

10. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled according to our Refund & Returns Policy.

Before returning an item, customers should contact Kenzelia and wait for instructions from our team.

Certain products may not be eligible for return for hygiene or other reasons.

For complete information, please consult our Refund & Returns Policy.

11. Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

We may request photographs, your order number, and other information to investigate the issue.

If the issue is confirmed, Kenzelia will determine the appropriate solution in accordance with our Refund & Returns Policy.

12. Jewelry and Product Care

Customers are responsible for taking appropriate care of their jewelry and accessories.

Damage resulting from improper use, accidents, chemicals, water exposure, perfume, cosmetics, excessive force, or normal wear and tear may not qualify for a refund, return, or replacement.

We recommend following any care instructions provided with your product.

13. Intellectual Property

All content available on the Kenzelia website, including but not limited to:

  • Kenzelia logos and branding
  • Product photographs
  • Product descriptions
  • Text
  • Graphics
  • Website design
  • Videos
  • Other visual or written materials

is owned by Kenzelia or used with appropriate authorization.

You may not reproduce, distribute, modify, publish, sell, or commercially use Kenzelia content without prior written permission.

14. Third-Party Services

The Kenzelia website may use third-party services such as payment providers, shipping companies, analytics services, hosting providers, or other technologies necessary to operate the website.

These third parties may have their own terms and privacy policies.

Kenzelia is not responsible for the independent policies or practices of third-party services.

15. Website Availability

We make reasonable efforts to keep the Kenzelia website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.
  • Free from technical errors.
  • Completely secure.
  • Free from viruses or other harmful elements.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, Kenzelia shall not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, technical failures, third-party service interruptions, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to provide our services, process orders, arrange delivery, process payments, and communicate with you.

18. Changes to These Terms

Kenzelia may update or modify these Terms & Conditions from time to time.

Any changes will be published on this page with an updated “Last updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

19. Applicable Law

These Terms & Conditions are subject to applicable laws and regulations.

Where required, mandatory consumer protection rights and other legal protections applicable to customers will continue to apply.

20. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us through our Contact Us page.

Kenzelia

We will review your request and respond as soon as reasonably possible.